Frequently Asked Questions
We’ve answered the most frequently asked questions so you can plan your stay with peace of mind. Find information on bookings, opening hours, facilities, rooms, the Barbate area and everything you need to know before booking a room at Hotel Playa Carmen.
General information
Where is the Hotel Playa Carmen?
Where is Hotel Playa Carmen? Hotel Playa Carmen is situated at Av. del Faro, 46, 11160 Barbate, Cádiz. Its location makes for a convenient stay, close to the sea, the seafront promenade and some of the most characteristic spots in the heart of Barbate.
What sort of hotel is it?
We are a family-run hotel in Barbate, offering a warm, simple and straightforward welcome. Our strength lies not in trying to resemble a large, impersonal hotel, but in paying attention to the details that make a stay comfortable, peaceful and hassle-free.
What are the check-in and check-out times?
Check-in is available from 2.00 pm and check-out must be by 12.00 noon. If you need to arrange a special arrival time or a more flexible departure time, please contact us before your stay.
Is reception open all day?
Yes. We have a 24-hour reception to assist you during your stay and help with any queries you may have regarding the hotel, your booking or your visit to Barbate.
What is the quickest way to contact the hotel?
The quickest way is to message us on WhatsApp or give us a call. You can also send us an email if your enquiry does not require an immediate reply.
Col-Reserves
How can I book directly with the hotel?
You can book via our website or contact us directly by phone or WhatsApp. If you have any queries before confirming your booking, we’ll help you choose the option that best suits your stay.
What information should you provide when making a booking?
It would be helpful if you could let us know your arrival and departure dates, the number of people, whether you are travelling with children, whether you require a specific bed configuration, and whether you would like to include breakfast in your stay.
Can I change any of my preferences after booking?
If you need to change a preference, such as the type of bed or whether to include breakfast, please contact us as soon as possible. We will do our best to help you, subject to availability.
What happens if I arrive later than planned?
If your arrival is delayed, we recommend that you let us know so that we can have everything ready. Our team will be able to advise you on how to make your journey and arrival as smooth as possible.
Can I leave my luggage before I go in or after I’ve left?
We offer a luggage storage service. If you need to leave your bags before check-in or after check-out, please ask at reception and we’ll arrange it for you, subject to availability.
Rooms and relaxation
What types of rooms does the hotel offer?
The hotel offers double rooms, triple rooms and family rooms. Each is designed to suit a different way of travelling: romantic getaways, small groups or families who need more space.
How do I know which room to choose?
Whether you’re travelling as a couple or on your own, a double room is usually the best option. For three people, a triple room offers more space. If you’re travelling with your family and want more comfort, a family room offers two separate bedrooms within the same accommodation unit.
Can I request a double bed or twin beds?
Some rooms offer different bed configurations, subject to availability. If you have a specific preference, we recommend that you let us know before confirming your booking.
What basic facilities do the rooms have?
The rooms are equipped with facilities designed to ensure a comfortable stay, such as free Wi-Fi, air conditioning, heating, a television, a private bath or shower, toiletries, a hairdryer, a minibar, a safe and a daily cleaning service.
Are the rooms for smokers?
No. The hotel has a smoke-free area and the rooms are designed to ensure a clean, comfortable and pleasant stay for all guests.
Would you prefer a quick reply? Message us on WhatsApp and we’ll help you personally.
Hotel services
Does the hotel have a car park?
We do not have a private, secure car park. There is a large area of free, unstaffed parking next to the hotel or in the surrounding area. If you have any queries before you arrive, please contact us and we will be happy to help.
Are pets allowed?
No. Pets are not allowed at Hotel Playa Carmen.
Is there a cot or high chair available?
Yes. We provide a cot and high chair free of charge. We recommend that you request these in advance so that we can have them ready before your arrival.
Does the hotel have a lift?
Yes. The hotel has lifts to make access easier and your stay more comfortable.
Does the hotel have facilities for disabled guests?
The hotel has accessibility facilities in place. If you have specific mobility or accessibility requirements, it is best to contact us before booking to confirm availability and ensure we can provide you with the right guidance.
In which languages does the hotel staff provide service?
We can assist you in Spanish and English, both with any queries you may have before booking and during your stay.
Breakfast and café
How does breakfast work?
When booking, you can choose a rate with or without breakfast. If you have breakfast at the hotel, you’ll find a continental breakfast menu to choose from, with a choice of a light or full breakfast, served in a café reserved for guests.
Is breakfast a buffet?
No. Breakfast is served at your table, with simple yet satisfying options to help you start the day at a leisurely pace.
What are the breakfast times?
Breakfast is served from 08:00 to 11:00.
Is the café open to the public?
The café is reserved for hotel guests. This allows us to maintain a quieter, more private and comfortable space for our guests.
Can I add breakfast if I didn’t book it at the start?
Yes. You can enquire about this on arrival or during your stay. If you know what you want before you arrive, we recommend that you mention it when you book so that we can organise it more easily.
How does breakfast work?
When booking, you can choose a rate with or without breakfast. If you have breakfast at the hotel, you’ll find a continental breakfast menu to choose from, with a choice of a light or full breakfast, served in a café reserved for guests.
Is breakfast a buffet?
No. Breakfast is served at your table, with simple yet satisfying options to help you start the day at a leisurely pace.
What are the breakfast times?
Breakfast is served from 08:00 to 11:00.
Is the café open to the public?
The café is reserved for hotel guests. This allows us to maintain a quieter, more private and comfortable space for our guests.
Can I add breakfast if I didn’t book it at the start?
Yes. You can enquire about this on arrival or during your stay. If you know what you want before you arrive, we recommend that you mention it when you book so that we can organise it more easily.
Barbate and the surrounding area
What is there to do near the hotel?
From the hotel, you can enjoy the beach, the seafront promenade, the local cuisine, the fishing harbour and a range of activities linked to La Breña Natural Park, the Almadraba and the nearby villages.
Can I ask you for some recommendations whilst I’m here?
Yes. We’d love to help you discover Barbate from the inside: where to eat, which beach to choose, what to visit depending on how much time you have, or which plan might best suit your style of travel.
Does the wind affect your beach plans?
Yes. On the Cadiz coast, the wind can make a big difference to your experience. Ask us at reception and we’ll advise you on whether to head east or west, depending on the sort of day you’d like to enjoy.
What nearby places would you recommend visiting?
Some popular day-trip destinations include Vejer de la Frontera, Zahara de los Atunes, Los Caños de Meca, Conil and Tarifa, depending on when you’re available and what sort of outing you’re after.
Where can I find more information about beaches, Almadraba and things to do?
On the ‘Surroundings’ page, you’ll find a more comprehensive guide with recommendations on what to see in Barbate, nearby beaches, Almadraba, local cuisine and day trips in the area.
Your room in Barbate
is waiting for you.